South Africa

OUR TERRITORIAL PROGRAMMES TABLE FOR ALL SERVICE

Most products entering the South Africa market must meet the relevant requirements of the authorities depending on the product scope. Product safety requirements and regulations are put in place to reduce risks, improve quality of life and ensure safety during use.

Click on the respective Tabs below to get our service information
Regulator

Radio Approval
Telecom Approval

Regulatory Agency

Independent Communications Authority of South Africa (ICASA)

Accepted Route

EU Test Reports
EU Test Reports

Regulator

Energy Efficiency

Regulatory Agency

National Regulator for Compulsory Specifications (NRCS)

Accepted Route

EU Test Reports

Regulator

EMC

Regulatory Agency

South African Bureau of Standards (SABS)

Accepted Route

EU Test Reports

Telecom Approval
Regulator

Radio Approval
Telecom Approval

Regulatory Agency

Independent Communications Authority of South Africa (ICASA)

Accepted Route

EU Test Reports
EU Test Reports

Safety
Regulator

Energy Efficiency

Regulatory Agency

National Regulator for Compulsory Specifications (NRCS)

Accepted Route

EU Test Reports

EMC
Regulator

EMC

Regulatory Agency

South African Bureau of Standards (SABS)

Accepted Route

EU Test Reports

The Best Solution For Your Business

Market access information by category

Click on the respective blue bars below to get market access information for each category.

Telecom & Wireless

Regulatory agency

ICASA’s Consumer Protection division was established to ensure the continued protection of consumers in the broadcasting, telecommunications and postal sectors. This is achieved through public-awareness programmes and a streamlined complaints-handling system.

In order to fulfil our consumer-protection mandate, we have a certain procedure in place for dealing with consumer complaints. Below is a list of the most frequently asked questions we receive from consumers regarding the procedure.

WHAT TYPES OF COMPLAINTS CAN I LODGE WITH ICASA?

You can lodge a complaint against any service provider licensed by ICASA to provide communications services such as broadcasting, telecommunications or postal services.

The categories of complaints that may be lodged with ICASA are as follows:

COMPLAINTS AGAINST TELECOMMUNICATIONS SERVICE PROVIDERS

  • Quality-of-service complaints, such as complaints about network coverage; dropped calls; line installation, activation, transfer and suspension; ADSL; mobile-number portability or suspension of service
  • Complaints about the billing of data services, voice services and international roaming

COMPLAINTS AGAINST POSTAL SERVICE PROVIDERS

  • Quality-of-service complaints about poor service, or about lost, damaged or stolen mail items

COMPLAINTS AGAINST BROADCASTING SERVICE PROVIDERS

  • Billing complaints such as TV licence disputes
  • Broadcasting complaints such as allegations of non-compliance with the broadcaster’s licence terms and conditions or applicable legislation or regulations

Electrical Safety

NRCS inspectors maintain constant surveillance over regulated products and services in the market. It operates most effectively by maintaining surveillance in particular over manufacturing facilities and ports of entry.

In executing its mandate it relies heavily on intelligence and information provided by industry, commerce and consumers.

Please contact us if you have information about any of the products and services that we regulate, or if you have any suggestions that will assist us in becoming more effective.

Energy Efficiency

CERTIFICATION PROCESS

OBTAINING THE SABS MARK CERTIFICATION

  • Your product must fall within a SABS/SANS national specification
  • The product is then fully tested to the specification
  • Your quality system is assessed to ISO 9000 or specific permit conditions
  • If the product and quality system comply with the requirements, a permit to apply the mark is issued
  • Regular product testing is conducted throughout the year, and feedback of test results is given
  • Assessments of your quality system are made at least twice per year, and full reports are issued

Plug type

OUR TERRITORIAL PROGRAMMES

We fully understands the local requirements and procedures applicable in South Africa. You can rely on our expertise and knowledge to help you access key markets efficiently while at the same time, be assured of our objectivity, integrity and professionalism.

Independent Communications Authority of South Africa (ICASA)

ICASA is responsible for regulating the telecommunications, broadcasting and postal industries in the public interest and ensure affordable services of a high quality for all South Africans. It also issues licences to telecommunications and broadcasting service providers, enforces compliance with rules and regulations, protects consumers from unfair business practices and poor quality services, hears and decides on disputes and complaints brought against licensees, and controls and manages the effective use of radio frequency spectrum.

National Regulator for Compulsory Specifications (NRCS)

The National Regulatory Compulsory Specifications (NRCS) is established in terms of the National Regulator for Compulsory Specifications Act, 2008 (Act No. 5 of 2008).
NRCS is responsible for the administration and maintenance of compulsory specifications and the implementation of a regulatory and compliance systems for compulsory specifications.

The Legal Metrology Act, 2014 (Act No. 9 of 2014) dissolves the board as the Accounting Authority.

South African Bureau of Standards (SABS)

SABS is a leading business services provider to organizations worldwide, offering a range of services for management system certification, product testing and certification, and standardization.

We provide standards that enhance the competitiveness of South Africa, and which are the basis for consumer protection, health, safety and environmental issues. We have more than fifty years of experience in our core function, namely, the development of national standards and the maximization of benefits of the internationalization of standards. Crucial to this process are the more than 450 technical committees and subcommittees administered by the Standards Division of the SABS to produce standards. At present, approximately 6 500 standards are maintained by the Standards Division and new standards are developed at a rate of approximately 500 a year.

Growing environmental awareness and the increasing awareness of quality implies the need for standardized requirements and test methods.

Certificate Sample

All TYPE APPROVALS
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